Trade prices are in Euros, unless a type error.

Prices do not include any sales tax or import duty (if applicable).

Please note that for all international orders (orders delivered outside European Union) , you may be subject to import duties and taxes, which are levied by the recipient country´s government once the product reaches your country. For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the delivery fee or purchase price of our products. We have no control over those charges and cannot determine what they may be. We are not authorised by international governments to charge import duties on their behalf. Customs duties are not always applied. Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country´s customs rules, it is possible that your parcel will fall below that threshold level.

Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods.

We will not be responsible for the payment of any customs duties under any circumstances. We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. When ordering from us you agree to pay any import duties which may be imposed by your country´s government.If you refuse to pay any import duties imposed cand thereby prevent delivery of your order (or if you accept delivery and then attempt to return the item(s) for a refund), you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government.

VAT, Taxes:

All orders will be charged with the local sales tax TVA (IVA) that currently is set at 21%, with only the following 2 exceptions:

1) Shipments inside the European Community to companies with a valid VAT id number and registered for Intracommunitary sales.

2) Shipments outside European Community.

Goods exported to outside the EC are exempt of VAT. In this case the invoice will not have VAT tax added, but the invoice need to have the export documents from Spanish customs attached to certify that the goods have been sold outside EC.

As we have to supply to the Spanish customs office a original, full value invoice, always the shipment will leave with a full declared value. Not posible to ship with a declared value less than the real value, because the invoice without tax and export papers will not match.



Payments are possible with Paypal, Bank transfer or Credit card

All payments go through a secured payment site and no card data is saved on our website or in our databases.


Should you need to cancel or return your order, please contact us on e-mail :

You are entitled to cancel an order within 14 (fourteen) working days following the day of delivery. We will give you a refund equivalent to the purchase price of the products that have been dispatched. You will have to pay the return post and packaging.

Since we usually offer same day dispatch, it may not be possible to stop an order from being sent out even if you cancel on the same day as you place an order.

All items being returned must be new and unused goods in their original packaging. We are unable to accept back any products with internal sealed clam-shell packaging where such packaging has been opened. The product with such packaging should be viewed for damage before opening the sealed packaging. Electron Retracts have the right to reject or return a part of the payment if there is any doubt that the goods were opened.

Electron Retracts does not accept any liability for the loss or damage of returned goods. We can only process refunds after we have received the returned goods and verified that they are in saleable condition.